we're here.

aria is a small operation. one person on the other end of the email, a handful of services holding it up. you'll never get a ticket number from us. you'll get a person.

get in touch

• email — aria@paralleluniverse.ai. we reply within 1–2 business days; usually same day.
• bug? feature idea? feedback? — same email. tell us what happened, paste a screenshot if you can. we'd rather hear it than not.
• account help, billing, deletion — same email, we'll handle it directly.

if you're in crisis

aria is not a replacement for professional crisis services. if you are in immediate danger or thinking about harming yourself or someone else:

• US — call or text 988 (Suicide & Crisis Lifeline). free, 24/7, confidential.
• UK / ROI — Samaritans: 116 123. free, 24/7.
• elsewhere — findahelpline.com maintains a global directory of free crisis lines.
• in immediate danger — call your local emergency number (911 in the US, 999 in the UK, 112 across the EU, 100 in india).

questions we get a lot

how do i delete my account?

in the app: settings → delete account. it cascades through everything we hold for you — account, calls, transcripts, memories, summaries, searches, tokens — within 30 days. if you can't get to the in-app option, email us and we'll do it manually within one business day.

how do i export my data?

email aria@paralleluniverse.ai from the address on file (or include your phone number for verification). we'll send everything we hold within 30 days, in a portable format.

how do i delete a single memory aria has of me?

in the app: memory → tap any card → swipe left or tap the trash icon. the row is removed immediately, and the embedding goes with it.

how do i cancel my subscription?

aria is currently in private beta and free. once paid plans launch, billing runs through Apple in-app purchase. you cancel directly with Apple:

• iPhone settings → tap your name → subscriptions → aria → cancel
• or visit Apple's manage subscriptions page

we don't process payments directly and can't refund Apple charges — those follow Apple's refund policy.

i didn't get my SMS verification code

most of the time it's a carrier delay; wait 60 seconds and tap "send again." if it still doesn't arrive, double-check the country code (we need the full international format, e.g. +1 for US, +91 for india). if it persists, email us — we can verify you manually.

aria called and i wasn't expecting it

scheduled calls happen at times you set up in the app. if you want to pause all scheduled calls, settings → scheduled calls → toggle off. if you got a call you don't recognize, email us immediately — we want to know.

aria misremembered something / forgot something important

memory is the hardest part of what we're building, and it's not perfect. you can correct her live during a call ("no, the interview is on tuesday, not thursday"); she'll update the memory. you can also edit or delete any memory from the memory tab in the app. if she keeps getting something wrong, email us with the specifics — we use these reports to improve the recall layer.

can i use aria for therapy / medical advice / legal advice?

no. aria is a companion, not a clinician. she's intentionally warm, which can feel like more than it is. for medical, psychological, legal, or financial decisions, talk to a licensed professional — nothing aria says replaces that.

how do i report a security issue?

email aria@paralleluniverse.ai with the subject line "security." we treat security reports as priority-one and will get back to you the same day, usually within hours.

about us

aria is built by parallel universe, a small team based in bangalore, india. for legal questions or formal inquiries, see our terms and privacy policy.